Resume

Rianne Welle Donker

If you made it here, you’re probably curious about what I’ve been up to professionally and how I got to where I am now. This page is where I share more details on my career than I do in my official resume. This is not only the roles I’ve taken on and the projects I’ve poured my energy into, but also the lessons I’ve picked up along the way and how I put theory into praxis. Here you’ll find my work experience, of course, but also the volunteer gigs that shaped my perspective, the education that built my foundation, and the certifications that keep me sharp.

If you’d prefer a quick download, I also have a simplified PDF version of my resume.

Resume (PDF) Lebenslauf (PDF)

Work Experience

I’ve spent nearly 15 years in tech and in more recent years in management and leadership, with a big focus on accessibility, localisation, and making things work across cultures and teams. Whether it was bridging gaps between Dutch and German work cultures at de Gruyter Brill, leading accessibility projects for clients in the public and private sector, or just figuring out how to get teams to actually talk to each other, my career has been about solving problems and making things better.

Think of it as the backstory to how I approach work: with a mix of structure and adaptability, a love for collaboration, and a stubborn belief that good processes make happy teams.

Project Delivery Manager

at De Gruyter Brill (2025)

As the Project Delivery Manager at de Gruyter Brill, I excelled at the intersection of product innovation, process standardization, and cross-functional leadership. This role taught me how to balance big-picture strategy with day-to-day execution, especially after the merger, where alignment and efficiency were key.

What I Did

One of my main tasks was assisting in standardizing publishing-production processes across the Berlin, Göttingen, and Leiden offices after the merger of De Gruyter and Brill. My goal was to create repeatable workflows that reduced redundancy and improved collaboration. Since I understand both Dutch and German work cultures, I helped bridge gaps between teams, making communication smoother and more effective.

My official project was developing a new wiki for the publishing production team. This initiative stemmed from a deep dive into user needs and business goals, where I led the research, discovery, and development phases to create a centralized knowledge hub. The Wiki transformed how the team accessed and shared knowledge, cutting down onboarding time and reducing errors. Transitioning this tool into business-as-usual (BAU) was a lesson in change management: from assigning owners and conducting training to measuring its impact against our targets.

Scope and strategy were at the heart of my approach. I refined project scopes and set measurable targets by analyzing process data and aligning it with departmental strategy. This ensured that every initiative, whether it was a product innovation or a process overhaul, was tied to tangible outcomes. My role also demanded a keen eye for risk and communication. I maintained transparent reporting for leads and stakeholders, surfacing dependencies, blockers, and risks early to keep projects on track and mitigate delays.

How I Grew

Leading interdisciplinary teams (spanning publishing, IT, and operations) taught me the value of pragmatic, data-driven decision-making. I set priorities, managed timelines and resources, and steered teams toward outcome-based results, all while navigating the complexities of a hybrid, multi-country environment. My ability to adapt and thrive in tool-agnostic settings allowed me to focus on what truly mattered: delivering value.

Key skills: Product & Process Innovation · Scope & Strategy · Steering & Execution · Risk & Communication · Change Management · Ways of Working

Tools: Jira · Confluence · Office 365

Featured project: Publishing Production Wiki

Project Operations Manager & Team Lead

at Eleven Ways (2023 – 2025)

At Eleven Ways, I thrived at the intersection of digital accessibility, localisation, and cross-functional leadership, where I led projects that bridged gaps between clients, teams, and technologies. This role was a masterclass in balancing strategy, execution, and human-centric leadership, especially in a space where compliance, inclusivity, and collaboration were non-negotiable.

Working in digital accessibility and localisation wasn’t just a job; it was a mission. I saw firsthand how small changes in design, content, and processes could transform experiences for millions of users—whether it was ensuring a government website was navigable for screen reader users or localising training materials to empower global teams. My goal was always to make digital spaces more inclusive, and I loved the challenge of aligning technical precision with real-world impact.

What I Did

Client delivery & stakeholder management: I was the primary contact for long-term clients like AXA, DELA, bpost, PostNL, and Belgian municipalities, leading end-to-end project lifecycles from scoping to delivery. My focus? Building trust through transparency and reliability. I coordinated cross-functional teams (QA testers, developers, designers, and client stakeholders) to deliver audits, compliance reports, and multilingual training (NL/EN/FR/DE) on time and to standard. One of my proudest moments was seeing how our work directly helped clients meet WCAG/EN 301 549/EAA compliance, knowing it would make their services accessible to everyone.

Internal operations & process improvement: I’m a firm believer that great work starts with great processes. At Eleven Ways, I built and standardized project templates, dashboards (Notion/ClickUp), and documentation to reduce onboarding time by 30% and improve team-wide clarity. By introducing tools like automated reporting and centralized knowledge bases, I helped increase project delivery speed by 20%. It wasn’t just about efficiency, it was about freeing up my team to focus on what mattered most: creating high-quality, accessible digital experiences.

Team leadership & mentorship: Leading a team of 10 was as much about people as it was about projects. I mentored junior colleagues, conducted 1:1s, and facilitated peer reviews and sprint planning to foster a collaborative, high-performing culture. I also presented technical findings and accessibility insights to diverse audiences, from executives to developers, because I believed knowledge should be shared, not siloed.

Localisation & accessibility expertise: Localisation and accessibility go hand in hand. I managed multilingual deliverables (NL/EN/FR/DE), ensuring cultural relevance, technical accuracy, and accessibility compliance. I also assisted with accessibility training in 4 languages, creating materials that empowered teams to apply WCAG best practices independently.

How I Grew

This role taught me the power of adaptability. Whether it was navigating the complexities of cross-functional teams or tailoring my communication style for different stakeholders, I learned to lead with empathy and precision. It also deepened my passion for advocating for accessibility—not just as a checkbox, but as a core value.

Key skills: Digital Accessibility · Localisation · Cross-functional Leadership · Stakeholder Management · Process Optimization · WCAG/EN 301 549/EAA Compliance · Multilingual Training (NL/EN/FR/DE)

Tools: Jira · Confluence · Notion · ClickUp · Harvest/Forecast · Trello · Google Suite

Featured projects:

Software Engineer in Test (localization and web accessibility)

at ChargePoint (2020 – 2023)

At ChargePoint, I immersed myself in the world of electric vehicle infrastructure, where my focus was on localization and web accessibility. This role was a perfect blend of my technical skills and my passion for creating inclusive digital experiences. I loved the challenge of ensuring that ChargePoint’s driver and admin portals were not only functional across languages and regions but also accessible to everyone, regardless of ability.

Working at ChargePoint was about more than just testing software, it was about contributing to a sustainable future. I was drawn to the mission of making EV charging accessible and user-friendly for people around the world. My work in localization and accessibility wasn’t just technical; it was about breaking down barriers so that people of all abilities and languages could use ChargePoint’s services seamlessly.

What I Did

Localization testing & expansion: Localization was a major focus of my work. I led the testing efforts for the ChargePoint driver and admin portals, ensuring they were ready for international expansion. This meant diving deep into the nuances of Nordic and Scandinavian languages, validating translations, and collaborating with development and localization teams to make sure the portals weren’t just functional but also culturally relevant and intuitive for users in new markets. It was rewarding to see how our work directly contributed to expanding ChargePoint’s reach and improving user satisfaction in regions where EV adoption was growing rapidly.

Accessibility leadership: Accessibility was equally central to my role. I took the lead on testing the portals for compliance with WCAG standards, working closely with developers to implement features like larger text sizes, alternative text for images, and keyboard navigability. These changes might seem small, but they made a real difference for users with disabilities, ensuring that the portals were usable by as many people as possible. One of my proudest contributions was creating a Voluntary Product Accessibility Template (VPAT) for the new driver portal, which documented our compliance and served as a resource for stakeholders. I also provided accessibility training to internal teams, helping them understand why inclusive design matters and how to apply it in their day-to-day work.

Automation & documentation: To keep our processes efficient, I wrote automated test scripts using tools like Selenium, Appium, and Espresso, which allowed us to test localization and accessibility features across multiple platforms. I also created and maintained detailed test documentation, including test plans and cases, to ensure consistency and reproducibility. Being part of an agile team, I participated in daily stand-ups and sprint retrospectives, where I shared updates on our progress and identified opportunities for improvement. It was a collaborative environment, and I loved how we continuously learned from each other to deliver better results.

How I Grew

This role taught me the importance of advocacy, whether it was championing accessibility within the team or ensuring that localization wasn’t an afterthought. I also honed my ability to bridge the gap between technical and non-technical stakeholders, translating complex requirements into actionable steps. Most importantly, I saw firsthand how small changes in design and testing could have a big impact on users’ lives.

Key skills: Localization Testing · Web Accessibility · WCAG Compliance · Automated Testing (Selenium, Appium, Espresso) · Agile Methodologies · Cross-functional Collaboration · User Documentation · axe · WAVE

Featured projects:

QA Manager & Manual Tester

at Interactive Tools and AUTO1 (2018 – 2020)

My time at Interactive Tools and AUTO1 Group was all about ensuring digital products were not just functional but exceptional. These roles solidified my belief that quality assurance is the backbone of user trust—every bug caught, every test case written, and every collaboration with developers and designers was a step toward delivering products that people could rely on.

What I Did

At Interactive Tools, I worked hand-in-hand with cross-functional teams to guarantee the quality of web applications before launch. My days were filled with writing test suites and test cases that became go-to resources for testers, product managers, and product owners. I conducted end-to-end testing to identify, log, and resolve bugs, ensuring that design, functionality, and performance met the highest standards. One of my standout projects was the relaunch of the Berlin Film Festival website, where I set up new testing strategies not only for feature development but also for the CI pipeline. I also took the lead in coaching colleagues on implementing new testing tools, which was a rewarding way to lift the team’s capabilities.

At AUTO1 Group, I stepped into the role of Website Quality Assurance Manager, where I collaborated with diverse teams to ensure webpages were flawless before going live. This role deepened my expertise in manual testing, bug documentation, and performance analysis. I didn’t just follow existing frameworks—I created new ones and refined existing ones to better suit our needs. Localization testing was a significant part of my work, as I ensured that multiple websites in various languages met global standards. A particular highlight was introducing GhostInspector and Puppeteer to the team, which revolutionized our testing efficiency. I also set up automated tests with Puppeteer to monitor live pages for visual regression, ensuring consistency and catching issues before they reached users.

How I Grew

These roles taught me that QA is as much about people as it is about processes. I learned to communicate effectively with developers, designers, and stakeholders, translating technical issues into actionable insights. I also discovered the importance of proactive problem-solving—anticipating issues before they arose and building systems to prevent them. Most importantly, I saw how attention to detail and a user-first mindset could transform a good product into a great one.

Key skills: Agile Workflow · Manual Testing · Localisation Testing · Test Automation · Bug Tracking & Documentation · Cross-functional Collaboration · CI Pipeline Integration

Tools: Jira · GitLab · Cypress · Confluence · BrowserStack · GhostInspector · Testpad · BackstopJS · Puppeteer · Trello · Asana

Customer Service Specialist & Account Manager

at various companies (2013 – 2018)

My journey in customer care and service was all about connecting with people, solving problems, and making technology more accessible. Whether I was assisting customers with technical issues, onboarding new clients, or bridging the gap between users and management, I thrived on the human side of technology. These roles taught me the value of empathy, clear communication, and quick thinking. Skills that have stayed with me throughout my career.

What I Did

At STRATO AG, I provided customer support for a wide range of digital applications, including webshops, customer login pages, and more. I also played a key role in setting up Social Media support and presence, which was a new frontier for the company at the time. My work included escalation support, where I ensured that complex issues were resolved efficiently, and I assisted with translations and corrections for Dutch and English FAQs, helping to bridge language gaps for our diverse user base. Additionally, I helped train new hires, passing on my knowledge to ensure consistency and quality in our support.

As an Account Executive at Shutterstock, I managed licensing, legal, technical, sales, and service inquiries, acting as an advocate for both new and existing customers. I ensured they received the optimal support experience, whether it was troubleshooting an issue or guiding them through a licensing question. I also took the lead in onboarding new hires, helping them get up to speed quickly, and served as a feedback liaison between customers and management, ensuring that user insights shaped our services.

During my time at Audatex AUTOonline GmbH, I provided remote customer service to a diverse portfolio of clients, including automotive manufacturers, dealers, garages, and insurance companies. My role involved 1st-level customer support, where I addressed inquiries and resolved issues for a large suite of digital applications and technologies. This experience sharpened my ability to think on my feet and provide solutions in a fast-paced environment.

At Competence Call Center, I processed and handled service inquiries via phone in Dutch, English, and German. This role was a great opportunity to hone my multilingual communication skills while providing top-notch service. I also contributed to the team by providing German language training to colleagues, fostering a more inclusive and skilled workforce.

How I Grew

These roles taught me the art of active listening and problem-solving. I learned how to stay calm under pressure, whether I was dealing with a frustrated customer or a complex technical issue. I also developed a keen sense of responsibility—knowing that my work directly impacted someone’s day, whether it was a small business owner relying on our services or a colleague counting on my support. Most importantly, I discovered that great customer service isn’t just about fixing problems—it’s about building relationships.

Key skills: Multilingual Support (DE/EN/NL/FR) · Customer Onboarding · Escalation Management · Feedback Liaison · Team Training · Social Media Support · Technical Troubleshooting · Relationship Building

Tools: Jira · Virtual Servers Manager · WordPress · Confluence · Cloudstorage Manager · Typo3 · Drupal · Excel · SiteBuilder

Freelance

working on translations, localisation and accessibility (2013 – 2020)

As a freelance accessibility and QA consultant, I have worked together with the developer of the Quarantify web app in 2020. I was part of the initial beta testing phase and helped set up a testing plan and test cases. Also coached on QA processes and what type of testing would make sense for this project. It happened during the COVID-19 pandemic, and I personally felt it was very important to have these types of projects up and running as soon as possible.

As a freelance translator and localisation consultant I have been part of various projects. For the company Cal-Tech, I helped with the translations of the Dutch webshop Electronic Star in 2013. I was responsible for the translations of the German product descriptions to Dutch and English. Another translation project I was part of in 2016 was for the company Green Zones. This company offers information on all the various environmental rules and guidelines for car drivers in Europe. I helped with the translations of several of their websites, from German to Dutch and English.

Volunteer Experience

Alongside my professional journey, I’ve always believed in the power of giving back and contributing to causes that align with my values. My volunteer experiences are more than just a list of activities, they represent my dedication to social responsibility, community engagement, and lifelong learning. Whether it was advocating for human rights, empowering youth, or fostering cultural connections, each opportunity allowed me to grow personally and professionally.

Volunteering has taught me the importance of collaboration, adaptability, and leadership in diverse contexts. These experiences have not only shaped my perspective but also strengthened skills that I bring to my work, such as communication, project coordination, and advocacy. Including this section alongside my professional experience highlights my belief that meaningful work, whether paid or voluntary, is about making a positive impact.

Amnesty International

I joined Amnesty International because I believed in the power of collective action to defend human rights and create a fairer world. The organization’s mission to advocate for justice and dignity resonated deeply with me, and I wanted to contribute to a movement that amplifies voices often unheard.

What I Did

As a volunteer, I focused on fundraising through product sales and collections, which directly supported Amnesty’s campaigns and initiatives. I also participated in social actions, such as demonstrations, training sessions, and community gatherings, to raise awareness and mobilize support for human rights causes. Additionally, I contributed to educational efforts, helping to inform and engage others in the mission.

How I Grew

Volunteering with Amnesty International strengthened my commitment to social justice and taught me the importance of persistent advocacy. It was incredibly rewarding to see how small, consistent actions—like fundraising or organizing events—could contribute to a larger, global impact. This experience also honed my ability to mobilize communities and work collaboratively toward a shared goal.

Key skills: Fundraising · Community Mobilization · Event Organization · Human Rights Advocacy · Public Awareness Campaigns

CNV Jongeren

I was drawn to CNV Jongeren because of its focus on empowering young people with knowledge about their future, particularly in areas like pension systems. I believed in the importance of early education on topics that often feel distant or irrelevant to youth, and I wanted to help bridge that gap.

What I Did

At CNV Jongeren, I worked on a project to create flyers aimed at informing and attracting new young members to the union. The flyers focused on educating youth about the importance of understanding pension systems and planning for the future. After the project, I remained involved by attending various events, which were centered on providing information and recruiting new members.

How I Grew

This experience taught me the value of clear communication and creative outreach in engaging a specific audience. It also reinforced my belief in the power of education as a tool for empowerment, especially when addressing topics that may not immediately resonate with young people. I learned how to tailor messages to make complex subjects accessible and relevant.

Key skills: Flyer Design · Youth Outreach · Educational Campaigns · Event Participation · Recruitment Support

Theater group MAX

I was drawn to MAX because of the lasting impression their performances left on me during my primary school years. Those experiences sparked a deep appreciation for the arts and the role culture plays in connecting people. As someone who believes culture is essential to our world, I wanted to give back to an organization that brought so much joy and inspiration to my own life. Volunteering with MAX was my way of contributing to a mission that nurtures creativity and fosters a sense of community.

What I Did

At MAX, I assisted in organizing cultural events and performances as well as supported outreach efforts to bring the arts to schools and communities.

What I took from this

Volunteering with MAX reinforced my belief in the power of culture to bring people together. It also taught me the importance of community engagement and the value of giving back. This experience deepened my commitment to supporting the arts and reminded me how rewarding it is to contribute to something that has a meaningful impact on others.

Key skills: Event Coordination · Community Outreach · Cultural Advocacy · Team Collaboration · Fundraising Support

Education & Certification

Education isn’t just about the degrees, it’s about the moments that shaped how I think, lead, and solve problems. Below, you’ll find the formal training that built my foundation, but also the why behind each step: how a bootcamp shifted my perspective on product development, or how a certification deepened my commitment to accessibility. These aren’t just line items; they’re the building blocks of how I approach Project and Product Management today.

Certification Product Management

Digitale Leute School (Issued Sep 2026)

This was my deep dive into the “messy” early stages of product development: discovery, research, and defining problems before jumping to solutions. I wanted to understand how to advocate for accessibility and localization before a product is built, not as an afterthought.

What I Learned

  • How to conduct user interviews that uncover unspoken needs (critical for accessibility).
  • Frameworks for prioritizing features based on impact and inclusivity.
  • The art of aligning stakeholders around a shared vision, especially when that vision includes non-negotiables like compliance.

How It Supports My Work Today

I now bake research and hypothesis testing into every project plan, ensuring we’re solving the right problems for all users from the start.

Key skills: User Research · Stakeholder Alignment · Accessibility-First Design · Agile/Scrum · Product Management · Project Management

Certificate Thriving as a Project Manager in the Age of AI

LinkedIn (Issued Nov 2025)

AI is transforming project management, and this certification helped me stay ahead of the curve. It provided insights into how AI can be leveraged to improve efficiency, decision-making, and accessibility in projects.

What I Learned

  • How to integrate AI tools into project management workflows.
  • The ethical considerations of using AI in decision-making.
  • Strategies for using AI to enhance accessibility, such as automated testing and personalized user experiences.

How It Supports My Work Today

I use AI tools to streamline project management processes, ensuring that our teams can focus on delivering inclusive and high-quality products.

Key skills: Project Management · Ethical AI · Automation

Certification UX Foundations: Accessibility

LinkedIn (Issued Sep 2022)

This certification reinforced my belief that accessibility is not just a technical requirement but a core part of the user experience. It provided a framework for integrating accessibility into every stage of the design and development process.

What I Learned

  • How to conduct accessibility audits and identify barriers in user interfaces.
  • The principles of universal design and how to apply them in UX.
  • Strategies for advocating for accessibility within cross-functional teams.

How It Supports My Work Today

I use these skills to lead accessibility initiatives, ensuring that our products meet WCAG standards and provide a seamless experience for all users.

Key skills: Web Accessibility Testing · Universal Design · WCAG Compliance

Course Responsive Web Design

freeCodeCamp (2019 – 2020)

I wanted to bridge the gap between technical implementation and user experience, especially for users with disabilities. This certification gave me hands-on experience in building interfaces that are both functional and inclusive.

What I Learned

  • Principles of responsive design and how they intersect with accessibility.
  • How to structure content for clarity and ease of navigation, regardless of device or ability.
  • The importance of semantic HTML and ARIA labels for screen readers.

How It Supports My Work Today

I use these skills to ensure that the products I manage are not only visually appealing but also accessible to everyone, including users with disabilities.

Key skills: Responsive Design · Web Accessibility · Semantic HTML · ARIA Labels

Course Computer Science (CS50)

edX (Harvard University) (2019)

As someone transitioning into tech leadership, I needed a strong foundation in the technical aspects of product development. CS50 provided that—helping me understand the “how” behind the tools and platforms I manage.

What I Learned

  • Fundamentals of programming, algorithms, and data structures.
  • How to think critically about technical trade-offs in product development.
  • The basics of web development, which I later expanded on with accessibility-focused training.

How It Supports My Work Today

This knowledge allows me to communicate more effectively with engineering teams, ensuring that accessibility and localization are integrated into the technical architecture from the ground up.

Key skills: Programming Fundamentals · Algorithms · Web Development

Course Test Automation

Test Automation University (2019 – 2020)

Automation is key to scaling accessibility testing. This program taught me how to implement automated tests to catch issues early, ensuring that products remain inclusive as they evolve.

What I Learned

  • How to write and maintain automated test scripts for web applications.
  • Best practices for integrating accessibility testing into CI/CD pipelines.
  • The role of automation in reducing human bias in testing.

How It Supports My Work Today

I now advocate for automated accessibility testing in all projects, ensuring that inclusivity is not just a manual check but a continuous, automated process.

Key skills: Test Automation · CI/CD Pipelines · Accessibility Testing

Bachelor’s Degree in Cultural Anthropology

Leiden University (2005 – 2009)

Studying this shaped my ability to understand diverse user needs and cultural contexts—critical for localization and inclusive design. It taught me to approach problems with empathy and a global perspective.

What I Learned

  • How to conduct ethnographic research to uncover cultural nuances.
  • The importance of adapting products and services to different cultural contexts.
  • How to communicate effectively across diverse teams and audiences.

How It Supports My Work Today

My anthropology background informs how I approach localization and user research, ensuring that products are culturally relevant and accessible to global audiences.

Key skills: User Research · Cultural Adaptation · Localization · Stakeholder Communication

Certification Digital Accessibility for the Modern Workplace

LinkedIn (Issued Sep 2022)

This certification helped me understand how to implement accessibility in a corporate environment, where compliance and inclusivity must go hand in hand.

What I Learned

  • How to create accessible digital workplaces, including documents, intranets, and collaboration tools.
  • The legal and ethical implications of digital accessibility.
  • Strategies for training teams on accessibility best practices.

How It Supports My Work Today

I use this knowledge to ensure that our internal tools and processes are as inclusive as the products we build for our users.

Key skills: Digital Accessibility · Compliance · Training

Certificate Accessibility for Web Design

LinkedIn (Issued Sep 2022)

This certification provided a comprehensive overview of web accessibility, from design to implementation. It reinforced my commitment to building products that are usable by everyone.

What I Learned

  • The principles of accessible web design, including color contrast, typography, and layout.
  • How to test designs for accessibility using tools like screen readers and keyboard-only navigation.
  • The importance of involving users with disabilities in the design process.

How It Supports My Work Today

I apply these principles to ensure that our web products are not only visually appealing but also fully accessible.

Key skills: Web Accessibility Testing · Accessible Design · User Testing

Certificate Learning Program Management

LinkedIn (Issued Dec 2022)

This certification helped me transition from managing individual projects to overseeing entire programs, ensuring that accessibility and localization are integrated into every phase.

What I Learned

  • How to align multiple projects under a unified strategy.
  • The importance of stakeholder management in program success.
  • Strategies for scaling accessibility and localization efforts across large initiatives.

How It Supports My Work Today

I apply these skills to manage complex programs, ensuring that accessibility and localization are not just add-ons but core components of our strategy.

Key skills: Program Management · Stakeholder Alignment · Scalability

Business Development Short Program

NTI (2017 – 2018)

This program was my first formal step into understanding the intersection of business strategy and product development. It helped me see how accessibility and localization aren’t just technical or ethical considerations, they’re also smart business decisions that open up markets and audiences.

What I Learned

  • How to identify and develop opportunities that align with both user needs and business goals.
  • The role of accessibility and inclusivity in creating sustainable, scalable products.
  • Strategies for communicating the value of localization to stakeholders.

How It Supports My Work Today

I use these insights to advocate for accessibility and localization as core components of product strategy, ensuring they’re prioritized from the outset.

Key skills: Business Strategy · Market Analysis · Stakeholder Communication · Accessibility Advocacy

Pre Law (HBO Propedeuse)

The Hague University of Applied Sciences (2003 – 2005)

Studying law taught me how to think critically about rules, compliance, and ethics—skills that are surprisingly relevant in accessibility and localization. It also gave me a foundation in structured reasoning, which I now apply to problem-solving in project management.

What I Learned

  • How to interpret and apply regulations (a skill I now use to navigate accessibility standards like WCAG).
  • The importance of clarity and precision in communication—critical for localization and cross-cultural collaboration.
  • Ethical considerations in decision-making, which I carry into my work in inclusive design.

How It Supports My Work Today

My legal background helps me ensure that our products not only meet accessibility standards but also align with ethical and legal expectations globally.

Key skills: Regulatory Compliance · Ethical Decision-Making · Cross-Cultural Communication